PAY BACK THE MONEY FOR BOTH *****ULENT POLICIES

I am writing to express my disappointment and frustration regarding the refusal of my refund request for a policy that I did not apply for. The policy in question is policy number ***8

On 9 March 2025 I received my salary advice and discovered that I had been enrolled in this policy without my consent or knowledge. I immediately contacted your company to request a refund, as I had not requested or authorized this policy.

However, my request was refused, and I was informed that i had cancelled the policy after the cooling period which i did not know about as i never receivedany policy documents since i never app**** for the said cover . I am extremely dissatisfied with this response, as I believe it is unfair and unreasonable to expect me to pay for a service that I did not request and this is happening for the second time with the same institution and it is starting to seem like a ****.

I urge you to review this matter and take immediate action to rectify the situation. I request a full refund of the premiums paid, as well as a formal apology for the inconvenience and distress caused. And would further advice that whoever submitted my *****ulent policy application on both occassions be called to book as this behavior and conduct is staining the image of the institution.