1 reviews | Active since Jan 2018
pathetic service-or rather no service recieved
i have experienced the worst assistance from Scorpion i required access regarding a contract i was to sign at work. i logged this query on the 06.03.18 and to date have had no response i have resend the mail and still not even a call back. when you call that call centre the calls get cut off, this is legal assistance it needs to be prompt why are they so delayed this is pathetic
Dear Ms Lazarus,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted Mr Lazarus regarding this complaint and that he has discussed this with him in full detail. Once again, we wish to apologise to you for the delays encountered in responding back to your e-mail. We are addressing this with our staff responsible for e-mail communications.
We confirm further that we have discussed this case with Mr Lazarus in full detail and that he is satisfied with the advice given to you.
However, should you or Mr Lazarus have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Mr Molobi on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Ms Lazarus,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted Mr Lazarus regarding this complaint and that he has discussed this with him in full detail. Once again, we wish to apologise to you for the delays encountered in responding back to your e-mail. We are addressing this with our staff responsible for e-mail communications.
We confirm further that we have discussed this case with Mr Lazarus in full detail and that he is satisfied with the advice given to you.
However, should you or Mr Lazarus have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Mr Molobi on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care