NM
Nokuthula M
1 reviews | Active since Nov 2012
14 Sept 2020, 12:22
PATHETIC SERVICE
Very Bad Service and they always busy and dont even return calls even when you have an urgent matter but we pay them montly ....I am so annoyed I have called them for the past 2 months till today they havent even returned my call.
Helpful (0)
Replies (3)0
Replies (3)
Scorpion Legal Protection's replyOfficial
16 Sept 2020, 17:52Dear Nokuthula,
We acknowledge receipt of your complaint on this platform for which we thank you.
We acknowledge receipt of your complaint on this platform for which we thank you.
We are sorry to hear about your unhappiness with regard to the pace at which your calls were handled and confirm that Mr. Welile Nodada, Regional Manager responsible for our Legal Call Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail.
We confirm further that arrangements were also made for you to consult with Mr. Nodada and that you are happy with developments thus far. Once again, we thank you for bringing your unhappiness with our telephone system to our attention and an opportunity to correct this.
We trust this helps resolve your concerns and will let us know should you require further assistance regarding this or any other matter.
Thank you kindly,
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
Scorpion Legal Protection's reply16 Sept 2020, 17:52
Official
Dear Nokuthula,
We acknowledge receipt of your complaint on this platform for which we thank you.
We acknowledge receipt of your complaint on this platform for which we thank you.
We are sorry to hear about your unhappiness with regard to the pace at which your calls were handled and confirm that Mr. Welile Nodada, Regional Manager responsible for our Legal Call Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail.
We confirm further that arrangements were also made for you to consult with Mr. Nodada and that you are happy with developments thus far. Once again, we thank you for bringing your unhappiness with our telephone system to our attention and an opportunity to correct this.
We trust this helps resolve your concerns and will let us know should you require further assistance regarding this or any other matter.
Thank you kindly,
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
NM
Nokuthula M's updateReviewer Update
16 Sept 2020, 20:32Hi Adv Mboneni
Thank you for your response.
I am very happy with the quick response from the team in trying to reach out and assist me urgently as I was frustrated but I will like to send a very special thank you to Mr. Welile Nodada he was very helpful and went all out in making sure he take me through all the questions I had ,Shout out to him on the excellent service and I left his office a very happy Client and he was also patient with all my questions and stopped everything on his work just to make time for me , I am very Grateful and Thank you once more for the Amazing response from the Scorpion team
I can say I am a happy Client now and less frustrated.
Kind Regards
Nokuthula Mathe
Thank you for your response.
I am very happy with the quick response from the team in trying to reach out and assist me urgently as I was frustrated but I will like to send a very special thank you to Mr. Welile Nodada he was very helpful and went all out in making sure he take me through all the questions I had ,Shout out to him on the excellent service and I left his office a very happy Client and he was also patient with all my questions and stopped everything on his work just to make time for me , I am very Grateful and Thank you once more for the Amazing response from the Scorpion team
I can say I am a happy Client now and less frustrated.
Kind Regards
Nokuthula Mathe
NM
Nokuthula M's update16 Sept 2020, 20:32
Reviewer Update
Hi Adv Mboneni
Thank you for your response.
I am very happy with the quick response from the team in trying to reach out and assist me urgently as I was frustrated but I will like to send a very special thank you to Mr. Welile Nodada he was very helpful and went all out in making sure he take me through all the questions I had ,Shout out to him on the excellent service and I left his office a very happy Client and he was also patient with all my questions and stopped everything on his work just to make time for me , I am very Grateful and Thank you once more for the Amazing response from the Scorpion team
I can say I am a happy Client now and less frustrated.
Kind Regards
Nokuthula Mathe
Thank you for your response.
I am very happy with the quick response from the team in trying to reach out and assist me urgently as I was frustrated but I will like to send a very special thank you to Mr. Welile Nodada he was very helpful and went all out in making sure he take me through all the questions I had ,Shout out to him on the excellent service and I left his office a very happy Client and he was also patient with all my questions and stopped everything on his work just to make time for me , I am very Grateful and Thank you once more for the Amazing response from the Scorpion team
I can say I am a happy Client now and less frustrated.
Kind Regards
Nokuthula Mathe
Scorpion Legal Protection's replyOfficial
17 Sept 2020, 14:42Dear Nokuthula,
Thank you so much for such a wonderful feedback.
We are grateful to hear that you have been assisted and are happy with the service thus far. We wish you all the best with your case and shall look forward to hear from you should you require further assistance or clarity from us.
I will bring your appreciation to Welile's attention as well.
Thank you kindly,
Adv. Mboneni Rathiyaya
Thank you so much for such a wonderful feedback.
We are grateful to hear that you have been assisted and are happy with the service thus far. We wish you all the best with your case and shall look forward to hear from you should you require further assistance or clarity from us.
I will bring your appreciation to Welile's attention as well.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department
Scorpion Legal Protection's reply17 Sept 2020, 14:42
Official
Dear Nokuthula,
Thank you so much for such a wonderful feedback.
We are grateful to hear that you have been assisted and are happy with the service thus far. We wish you all the best with your case and shall look forward to hear from you should you require further assistance or clarity from us.
I will bring your appreciation to Welile's attention as well.
Thank you kindly,
Adv. Mboneni Rathiyaya
Thank you so much for such a wonderful feedback.
We are grateful to hear that you have been assisted and are happy with the service thus far. We wish you all the best with your case and shall look forward to hear from you should you require further assistance or clarity from us.
I will bring your appreciation to Welile's attention as well.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal Department