Paid for service but got nothing in return

I joined Scorpion as everyone else to get help when needed. I had a problem with a medical provider and requested the assistance from Scorpion legal. I called them numerous times. Sent the evidence via email as requested. Followed up on the progress, but got absolutely no feedback either via calls or email. After more than a month I gave up as they keep telling me someone will contact me. I ended up sorting the problem out myself. After another month still no response from my emails. I then wanted to cancel and asked my contributions back as they did not assist me and were in breach and should refund me. When you pay you should get assistance? They then said they will refund me. After taking two more debit orders after I cancelled, they still did not refund me. Now changing their story saying they won't. I asked for my calls as it is my right, and this too did not happen. They advertise great legal protection, but in the end we actually need protection against them. They ended up taking my money for no service???