Not willing to assist clients

I am extremely disappointed and disgusted with Scorpion legal's services. You constantly need to phone them back and they never bother getting back to you. My case has been hanging for months and now a consultant named Tumi says my case us closed. She also advised that her manager is on leave which just sounds like a lie due to not willing to be helpful. Spoke to her today at 09:45. Millicent is my consultant and she is also not bothering getting back to me. My case is not resolved but closed without my knowledge. I would advise any one to stay away from Scorpion legal because they don't care. My query is with Air Austral who owes us money but they refuse to pay us.