GN
Garison N
1 reviews | Active since Sept 2018
08 Jul 2019, 13:39
Not good business service
I am not happy about the way Scorpion Case - 943429 was handled. Now Catrack is giving me problems again. I want it to be allocated to someone who will keep in touch with me.
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Scorpion Legal Protection's replyOfficial
17 Jul 2019, 11:12Dear Garison,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply17 Jul 2019, 11:12
Official
Dear Garison,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care