NON EXISTANT SERVICE

I took a legal membership with Scorpion Legal as they are always advertising their services in times of legal matters. In February 2023, I logged a matter with them against a Fibre ISP and heard nothing from them until I contacted them via WATSAPP - THIS APP is useless because nobody calls back, email also no response except the automated response and the turn around time for a call back to assist with a query as in my case is , I AM STILL AWAITING A CALL SINCE. I have tried calling them and they do not even have a share call. They should understand that calling them is for a query and this is time consuming which is a cost factor especially when calling on a 0861 number. they do not even have the courtesy of calling back. I am a very disappointed client with their service. Imagine if I was requiring their assistance because I was being detained. They would have left me to get sentenced and still not respond. Is this the service a LEGAL SERVICE PROVIDER should be providing to a client. I am forced to select a star or else I would have not selected anything. I am still awaiting feedback and any doem of contact from this company who takes my money every month sending me reminders t know that I am protected by them , FOR WHAT AND FROM WHAT? I am also going to escalate the matter to the OMBUDSMAN. I am truly disappointment is the lack of service, interest and communication fro SCORPION LEGAL.