1 reviews | Active since Sept 2011
non delivery of service
<p>I recently got threatening sms and phone calls from a so called attorney claiming that I owed FNB monies so in order to stop them harrasing me I approached Scorpion hoping that since I do pay them a monthly fee that they would assist me. After requesting that I sign a power of attorney form and leaving me with no answers for a couple of days they then called me to say my policy does not cover financial issues. what a lot of nonsense then what am I paying them for. In past requests as well they take forever to get back to their clients. They are exceptionally slow!</p>
Dear Patrick,
Thank you for bringing this complaint to our attention.
We confirm that Ms Parusha Munsamy as well as Ms Stephanie Nagoor of our Personal Finance Specialist Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise to you for the inconvenience encountered herein. We are taking steps to address your concerns.
We confirm having advised you that your matter is not covered in terms of your policy and will therefore not provide you with an attorney to pursue it. However, our in-house legal advisors will continue pursuing this matter with your Respondent with the view of finding an amicable solution for you. You will be advised of further developments in due course.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Stephanie Nagoor of Parusha Munsamy on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Patrick,
Thank you for bringing this complaint to our attention.
We confirm that Ms Parusha Munsamy as well as Ms Stephanie Nagoor of our Personal Finance Specialist Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise to you for the inconvenience encountered herein. We are taking steps to address your concerns.
We confirm having advised you that your matter is not covered in terms of your policy and will therefore not provide you with an attorney to pursue it. However, our in-house legal advisors will continue pursuing this matter with your Respondent with the view of finding an amicable solution for you. You will be advised of further developments in due course.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Stephanie Nagoor of Parusha Munsamy on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Hi
I was contacted last week Tuesday or Wednesday but have had no further word on this case matter. I am really not happy with the lack of serivce.
Hi
I was contacted last week Tuesday or Wednesday but have had no further word on this case matter. I am really not happy with the lack of serivce.