No Sting, just being bounced around the call centre

The first time i tried using the service, i called spoke to someone who said they will transfer me to the legal department, and then transferred me back to another consultant who asked me even more question's and then said ok i will transfer you to the legal department. Does the legal department even exist? I then go to the website to launch a complaint, and as i click on submit i get a 404 error..... ya neh, i wonder if all these legal aids, are the same.