TL
Tumi L
1 reviews | Active since Jul 2019
23 Jul 2019, 15:57
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I opened a case for a company that owes me money, got a call from an attorney last friday with promises to peruse the case further, but it seems I have to initiate communication all the time, I see no sense of urgency. And when I call I get placed on hold for long hours after speaking to a person telling me they are putting my call through. When I call all the time the attorney assigned to my case is always "busy". I'm very frustrated
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Scorpion Legal Protection's replyOfficial
23 Jul 2019, 19:00Dear Tumi,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are not happy with the pace at which your case is being dealt with and that you are not being contacted as you'd prefer. We apologise for this and wish to assure you that we have escalated this complaint to the Senior Manager at our Durban offices, Ms Stephanie Nagoor, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are not happy with the pace at which your case is being dealt with and that you are not being contacted as you'd prefer. We apologise for this and wish to assure you that we have escalated this complaint to the Senior Manager at our Durban offices, Ms Stephanie Nagoor, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Scorpion Legal Protection's reply23 Jul 2019, 19:00
Official
Dear Tumi,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are not happy with the pace at which your case is being dealt with and that you are not being contacted as you'd prefer. We apologise for this and wish to assure you that we have escalated this complaint to the Senior Manager at our Durban offices, Ms Stephanie Nagoor, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are not happy with the pace at which your case is being dealt with and that you are not being contacted as you'd prefer. We apologise for this and wish to assure you that we have escalated this complaint to the Senior Manager at our Durban offices, Ms Stephanie Nagoor, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.