No service for over a month.

on 14 February 2022 i contacted scorpion legal protection to assist me with a labour matter. I spoke to a consultant who indicated i needed to send documents to new instructions which i did same day. I did follow ups for two weeks and it was indicated to me my matter/claim was not captured on the system as they are upgrading the system. My matter was then captured and email confirmation was sent by Bontle Mokoena that my documents were received and a specialist will be allocated to me on 28 February 2022. I then called 02 March 2022 to do follow up i was told Rudolph Rechi was allocated to my case and will contact me. Since then i have been calling every day to do a follow up as i was never contacted by Rudolph to discuss my case. Each time i call i am told Rudolph is working from home and they will send him an email to contact me however he never does contact me. On my file he noted that he will contact me 11 March 2022 , i called end of business day to find out why he has not contacted me and was told that he will call at night because he is too busy during the day however he did not call me. I called again 14 March 2022 and the consultant transferred the call to Rudolph however he was not available still and i was told an email will be send to ask him to call me to discuss my case. I asked for my matter to be escalated to the manager so i can be assigned someone else as i have been struggling for weeks to get a response with no success and my matter is time sensitive. I called again 15 March 2022 to do a follow up and received the same response that there is nothing that can be done but send an email to Rudolph. 16 March 2022 i just called now and same thing , Rudolph is working from home and is not available. I am really not sure to do. I have called Scorpion customer service on 15 March to report my frustrations however the manager was not available also. Since reporting my case 14 February 2022 until today 16 March 2022 , i am yet to speak to a specialist or get any assistance on my case. I have been trying to get my case attended to for over a month now with no success.