NO SENSE OF URGENCY AND NOT KEEPING PROMISES

I am writing to express my frustration that I reported needing your assistance regarding my TV case, but no follow-up has been done. I have been paying this company for years with the expectation of legal support, but I feel let down. It seems they only care about receiving payments without providing any service or urgency. I am truly disappointed and fear losing my belongings while you profit from our payments without delivering value. Thanks for poor service