FW
Francois W
1 reviews | Active since Nov 2010
28 Mar 2019, 11:08
NO FEEDBACK ON CASE!!!!!
We opened a case in Jan where we have a dispute with SARS. We have been sending mails after mails with no feedback. We have been calling and we keep getting the message that they will be calling us back. We have called 4 times in the last 48 hours and nothing. SARS is demanding payment by tomorrow and we hear nothing form them. We have been on the system for year and this is our first case.
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Replies (3)0
Replies (3)
Scorpion Legal Protection's replyOfficial
05 Apr 2019, 15:09Hello Francois
We confirm that Ms Joyce Charles the General Manager of our Tax Specialist department has contacted you regarding this complaint and that same has been fully discussed with you .
We wish to extend our apologies once again for not keeping you updated with your matter and we are taking necessary steps to ensure that this does not happen again.
We confirm further that Mduduzi Hadebe our Tax Specialist Manager has sent SARS communication in regards to your matter as discussed.
Once again, our apologies for the delay in service and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding your matter, kindly do not hesitate to contact Ms Joyce Charles or Mduduzi Hadebe on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Faith Mpungose
Customer Care Manager
We confirm that Ms Joyce Charles the General Manager of our Tax Specialist department has contacted you regarding this complaint and that same has been fully discussed with you .
We wish to extend our apologies once again for not keeping you updated with your matter and we are taking necessary steps to ensure that this does not happen again.
We confirm further that Mduduzi Hadebe our Tax Specialist Manager has sent SARS communication in regards to your matter as discussed.
Once again, our apologies for the delay in service and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding your matter, kindly do not hesitate to contact Ms Joyce Charles or Mduduzi Hadebe on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Faith Mpungose
Customer Care Manager
Scorpion Legal Protection's reply05 Apr 2019, 15:09
Official
Hello Francois
We confirm that Ms Joyce Charles the General Manager of our Tax Specialist department has contacted you regarding this complaint and that same has been fully discussed with you .
We wish to extend our apologies once again for not keeping you updated with your matter and we are taking necessary steps to ensure that this does not happen again.
We confirm further that Mduduzi Hadebe our Tax Specialist Manager has sent SARS communication in regards to your matter as discussed.
Once again, our apologies for the delay in service and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding your matter, kindly do not hesitate to contact Ms Joyce Charles or Mduduzi Hadebe on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Faith Mpungose
Customer Care Manager
We confirm that Ms Joyce Charles the General Manager of our Tax Specialist department has contacted you regarding this complaint and that same has been fully discussed with you .
We wish to extend our apologies once again for not keeping you updated with your matter and we are taking necessary steps to ensure that this does not happen again.
We confirm further that Mduduzi Hadebe our Tax Specialist Manager has sent SARS communication in regards to your matter as discussed.
Once again, our apologies for the delay in service and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding your matter, kindly do not hesitate to contact Ms Joyce Charles or Mduduzi Hadebe on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Faith Mpungose
Customer Care Manager
FW
Francois W's updateReviewer Update
14 Nov 2019, 11:517 months later and the problem is still not resolved.
we send email after email an no feedback. This SUCKS.
we send email after email an no feedback. This SUCKS.
FW
Francois W's update14 Nov 2019, 11:51
Reviewer Update
7 months later and the problem is still not resolved.
we send email after email an no feedback. This SUCKS.
we send email after email an no feedback. This SUCKS.
Scorpion Legal Protection's replyOfficial
14 Nov 2019, 13:32Dear Francois,
We have noted your comments above and are sorry that your matter is still not resolved.
We have instructed our Customer Care Department to make contact with you. They will also investigate reasons why there are delays in your matter and will furnish feedback.
Thanks and regards,
Adv. M Rathiyaya
Executive Officer: Legal Services
We have noted your comments above and are sorry that your matter is still not resolved.
We have instructed our Customer Care Department to make contact with you. They will also investigate reasons why there are delays in your matter and will furnish feedback.
Thanks and regards,
Adv. M Rathiyaya
Executive Officer: Legal Services
Scorpion Legal Protection's reply14 Nov 2019, 13:32
Official
Dear Francois,
We have noted your comments above and are sorry that your matter is still not resolved.
We have instructed our Customer Care Department to make contact with you. They will also investigate reasons why there are delays in your matter and will furnish feedback.
Thanks and regards,
Adv. M Rathiyaya
Executive Officer: Legal Services
We have noted your comments above and are sorry that your matter is still not resolved.
We have instructed our Customer Care Department to make contact with you. They will also investigate reasons why there are delays in your matter and will furnish feedback.
Thanks and regards,
Adv. M Rathiyaya
Executive Officer: Legal Services