TM
TshegoFatso M

1 reviews | Active since May 2016

08 Mar 2024, 12:44

No communication not feedback no reply

Kindly note It has been more than a month while awaiting feedback and still have not received anything.

Isn’t it that when you hire a lawyer to help out, they should be communicating with you on a regular basis. Law can be extremely complex of which I do not know much because is it not my profession and I surely have lots of questions as to this long delay for a case. The little that I know is that the best lawyers are or should be expert communicators while bad lawyers will leave their clients in the dark.

I am truly unimpressed and disappointed that it has taken years and yet I still have to request updates and feedback still not receive them even upon request.

This is truly unsettling it raises the question that will I eventually receive updates and the assistance that I need ? Numerous emails have been sent I have been patient for 5 years now

I have been with scorpion for over 10 years already and this one case that I have had for 5 years is still unresolved and no compensation or communication please advise what should I do now ?

Membership Number : SL-*** The claims reference number : SL-C- 275216 The wf reference number : wf_***2 The attorney reference : SL-C-275216 Scorpion Legal Protection: Member# SL-***. Claim# SL-C-275216. Ref# wf_***2. Attorney Ref# SL-C-275216_S-***2_Conversion. Auth. FSP. U/W LEZA

0
Replies (5)
Scorpion Legal Protection
Scorpion Legal Protection's reply08 Mar 2024, 12:55
Official
 Dear Sir/Madam 

Thank you for contacting us.  We have noted your complaint and apologies for the break in service. 

Our dedicated contact person will contact you within 24 working hours. 

Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on *** 

We sincerely appreciate your feedback. 

Best Regards 

Customer Care Department 

TM
TshegoFatso M's update08 Mar 2024, 13:20
Reviewer Update
I missed the call sorry please call again
Scorpion Legal Protection
Scorpion Legal Protection's reply08 Mar 2024, 13:31
Official
Dear Sir/Madam

Thank you for contacting us.  We have noted your complaint and apologies for the break in service.

Our dedicated contact person will contact you within 24 working hours.

Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on ***

We sincerely appreciate your feedback.

Best Regards

Customer Care Department

TM
TshegoFatso M's update08 Mar 2024, 13:47
Reviewer Update
Thank you the matter has been escalated and we are waiting feedback from the regional manager of scorpion he will do the follow up with his team within the department and with the lawyers hopefully this this I will get the feedback information wf_***4 or the case being resolved already
Scorpion Legal Protection
Scorpion Legal Protection's reply08 Mar 2024, 13:59
Official
Thank you