NO COMMUNICATION
Client : ********** On Thursday 16th Aug i logged a call for some advise pn ********** Operator Nthabiseng Mmethi assist me, I sent her via email, she is not responding to my emails. Sent a follow up email 3rd Sept Sent a follow up email 13th Sept
I'm going to cancel my subscription as you are not providing me with the service I'm paying for.
Dear Neil,
Thank you for bringing this complaint to our attention.
We confirm that Mr. Darius Molobi, Regional manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in acknowledging receipt of your e-mails. We are addressing this with the employee concerned.
We confirm having advised you that we have received your e-mails and that your matter is receiving our undivided attention. We will be referring your mater to our Motor Vehicle Specialist Department which deals with all our motor vehicle collision cases and a Legal Advisor will be in contact with you regarding progress.
Should you however have further queries regarding this matter or wishes to clarify anything, kindly do not hesitate to contact Mr. Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Neil,
Thank you for bringing this complaint to our attention.
We confirm that Mr. Darius Molobi, Regional manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in acknowledging receipt of your e-mails. We are addressing this with the employee concerned.
We confirm having advised you that we have received your e-mails and that your matter is receiving our undivided attention. We will be referring your mater to our Motor Vehicle Specialist Department which deals with all our motor vehicle collision cases and a Legal Advisor will be in contact with you regarding progress.
Should you however have further queries regarding this matter or wishes to clarify anything, kindly do not hesitate to contact Mr. Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care