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Anben S

1 reviews | Active since Jan 2013

03 Dec 2019, 14:43

No Communiation - No Care

Hi I have been waiting for follow up and resolution for close to 2 months now and if Scorpion call once and I cannot answer they do not bother to e-mail. I had a previous experience with one of your attorneys which was great and thought all scorpion attorneys were great but obviously not.

If you guys cannot resolve my issue please let me know I will handle it myself and switch.

From: Anben Sami Sent: Friday, 25 October 2019 09:01 To: 'CaseTracker' <***> Subject: RE: Scorpion Case: 975572 case number is: 975572

Good Day Andile

Please advise if you have received feedback from the chairman of the body corporate and/or Wakefields Management.

Regards

Anben

From: CaseTracker <***> Sent: Wednesday, 25 September 2019 13:57 To: Anben Sami <***> Subject: Scorpion Case: 975572 case number is: 975572 Importance: High

Dear Mr Sami

Scorpion Ref No: 975572 We did receive documents and your case has been transferred to specialist department. We will give you feedback within seven to fourteen days b Yours faithfully V Vuma On behalf of V Ramollo Scorpion Legal Protection (Pty) Ltd

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply05 Dec 2019, 15:39
Official
Dear Mr. Anben

Thank you for bringing this complaint to our attention.
 
We confirm that Ms. Stephanie Nagoor Regional Manager of our Specialist Motor Vehicle department , has contacted you regarding this complaint and that she has discussed it with you in full detail. We wish to once again apologies to you for the delayed response and lack of feedback on your matter by our Legal Consultant. 

We have addressed this with the consultant concerned to ensure that it does not happen again or to any of our customers. 
 
We confirm that Stephanie has discussed your case with you as well as the process that is being followed to resolve it. As advised, your matter is receiving our utmost attention and further feedback will be provided in due course.
 
Should you wish to clarify anything regarding this we kindly advise you to contact Stephanie on *** or our Customer Care Department on ***where our staff will gladly assist you.
 
Thank you kindly,

Faith Mpungose

Customer Care Manager.