LM
Lerato M

1 reviews | Active since Aug 2015

24 Sept 2015, 20:43

NO ASSISTANCE FROM YOU EVA!!!!!

Hi<br> <br> I have logged 2 cases with scorpion for assistance. One was last year and the other this year. In the 1st case I needed assistance with a dealership that sold my car and have not paid me the money. Was referred to their attorneys for Consultation. Went to see the Attorney and after his recommendations he said I had a case. We needed to wait for Scorpion to give him a go ahead to issue summons to the dealership. Guess what...After a month I get a call from the Duran branch to tell me they won't pay for the attorney since I joined them after I had the issue. But did they stop taking money??? I had a 2nd case where someone bumped me last year November. 3rd party insurance wanted to rip me off. Called scorpion to report my case. Was told someone will call me. I waited till I called them myself to enquire. A lady from DBN branch called me after a month to ask me what the latest was. And apparently they only check files once a month and it's more than 3 months I haven't heard from them. Did they stop taking my money? NO. I haven't seen such an *********** company in my life. Please cancel my subs with immediate effect. I have moved to Clientele Legal...You are useless

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply02 Oct 2015, 08:10
Official
Hello ratolation1,

We have discussed your first case with you, and explained why you did not qualify for cover. Simply because it happened before you joined.

On your second case we have offered our assistance numerous times and made many unanswered call to you. You indicated that you saw our missed calls but you were busy. You have indicated that you have this matter under control, and you will contact us if you need assistance.

We are ready to help you with that case if you need us. We also want to thank you for electing not to cancel your policy, and we will try and improve our communication with you in future.

Thanks

Rob Smith