Negligence and Lack of Communication Regarding My Case

I reported a case to Scorpion in October 2024, which was initially assigned to Mr. Cameron Naidoo. Despite being copied on every email exchange between myself and the opposing party, I received no feedback or updates from him. Without any notice or handover, Mr. Naidoo abandoned the case upon his promotion to a senior position.

Subsequently, Mr. Sithembiso Khumalo contacted me, stating he would review the case and take it over. He requested that I resend all documents and details — information the company already had on record — which I promptly provided. After that, he ceased all communication. Each time I followed up telephonically, he repeated the same question about whether I had sent the documents, only to later acknowledge receipt and then go silent again.

In August/September 2025, Mr. Khumalo advised that the matter would be escalated to his manager and that I would receive communication shortly. It is now 28 October 2025, and I have still not been contacted by his manager or anyone from Scorpion.

When I called today, Mr. Khumalo was unable to provide even the most basic answers regarding the department’s handling of my case. This ongoing lack of professionalism and accountability is unacceptable. I have raised multiple complaints with Customer Services, yet no one has taken my concerns seriously.

It is clear that I am paying for a service that is not being rendered, and the conduct of the individuals involved reflects gross incompetence and negligence. I expect immediate intervention from management and a clear update on the status of my case.