More pathetic service from scorpion.

I received a call from Diana Schneider, she claims to be a regional manager. Please Scorpion, train your employees on ethics. The woman surely is not interested in my case because she kept going wrong information about my matter. The lady rejected my case because it wasn't paid on time but scorpion had a problem with capturing which is not my problem. My case is construtive dismissal and it seems she has no idea what it involves. They referred my case to Vermeulen Attorneys, I paid for the constaltion and gave the attorneys all the information and evidence and they were happy, from chats to emails with my employer. DiHana claims my case is not strong enough to continue to arbitration. My question is why did they entertain up until now? Why didn't they tell me this before it even went to conciliation or before I even resigned. Now they wasted so much of my time and to only look for excuses, trying to find a way not to assist me, now they tell me ill probably lose the case. I have been paying every month. Why am i getting poor advice from scorpion. It was scopion after all that to me that my employer was practicing unfair labour law. Now after i have resign all they doing is going me excuses not to assist me. The white people in this country are still very much ******. When i was explaining to Dihana. She sighed and kept acting as if i was wasting her time, to me that is very disrespectful and i hope the calls are recorded. She didn't have my interest at heart. All they just want from us is to pay their monthly fees. Scorpion is really using us black people, they are a shame to this country. Black people please do not trust them, I am a premium member but i didnt get any service. They make me sick. When she gave me a call on the 7th September, the problem was the cover time. After explaining to her that the was capturing on scorpion side that causeday the problem. She now used a different excuse which is now probability. What is going on with this company? What happens if I win the case on my own? Is she still going to tell me about probability since cover time is no longer a good enough excuse? I paid for the services. Please give me the service I deserve