Losing my patience while I haven't even started yet!

I don't know if these lines ***, I have called three times already its either the call drops right after a person greets and I state what my query is in connection with after providing my details and being transferred to their admin department. I can imagine when I am trying to get urgent assistance if this will be the type of service that will be received from their call centers.

I am mainly calling to understand the cover that I just took, I have queries on the legal policy membership agreement, on which I would like a few things clarified.