Legal ****

Item: Scorpion Legal Protection
Rating: 1
Author: Kwanda S

If you think you have a legal team, you’re wrong. Rather go to a reputable and accountable attorney.

A year back I claimed assistance for a tenant who wasn’t paying rent and refused to move. Scorpion never called back to give feedback or updates yet I pay a monthly premium. Ended up going to an attorney .

In January this year I put in a claim for another matter. Getting feedback is like drawing blood from a toddler!! The letter of demand was due to be sent at the end March. I struggled for a week to get hold of Ronisha. Only for her to tell me my case has been transferred to someone else.

I again struggle to get hold of Nasreen, after 2 days she calls with no knowledge of what’s happening. I then have to catch her up and re-send documents again.

This company is honestly the greatest **** cause you don’t see it coming. I’ve been with them since 2016 and yho I regret it.

Helpful (0)

Replies (2)

Scorpion Legal Protection's replyOfficial

14 Apr 2022, 16:20

Dear Sipambo

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that Mr.Peter Kettles the regional Manager responsible for the Specialist Property department , has contacted you regarding this complaint and that he has discussed it with you in full detail.

Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.

We trust this is in order and will let us know should you require further assistance or clarity through Mr. Peter Kettle on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.

Thank you kindly,

Nthabiseng Phetla

Customer Care Officer

Scorpion Legal Protection's reply14 Apr 2022, 16:20

Official

Dear Sipambo

We acknowledge receipt of your complaint on this platform for which we thank you.

Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.

Thank you kindly,

Nthabiseng Phetla

Customer Care Officer

Kwanda S's updateReviewer Update

06 Jun 2022, 21:41

Hi Nthabiseng,

Again… it’s been over a month since I received feedback. I guess every time I need to speak to Scorpion about assisting me it has to be through hello Peter.

I’ve been trying to get the Durban branch for the past two days. Agents on the 0861 number either put me on hold or give me the same number I’m calling on.

Finally got the Durban number today. It doesn’t go through.

May I please just get feedback. Or at get the turnaround times.

Kwanda S's update06 Jun 2022, 21:41

Reviewer Update