aN
akhona N
1 reviews | Active since Nov 2018
24 Jul 2019, 16:25
legal metter
once again scorpion legal is failing ,me i think i must just get other lawyers.
i have been with these people for a couple of years now, all of a sudden i need assistance for a legal matter now am not a yet a year with them. i just don't know what is wrong with their employees very very unprofessional, i mean they send me from department to department then i waited 16minutes 10 seconds holding the line i just don't know anymore.
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Scorpion Legal Protection's replyOfficial
25 Jul 2019, 01:25Dear Akhona,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service at our branches and that you were kept holding on the line for such a long time. We apologise for this inconvenience and wish to assure you that we have escalated this complaint to the Senior Manager responsible for our Cape Town office, Mr. Edgar Khokho, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service at our branches and that you were kept holding on the line for such a long time. We apologise for this inconvenience and wish to assure you that we have escalated this complaint to the Senior Manager responsible for our Cape Town office, Mr. Edgar Khokho, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Scorpion Legal Protection's reply25 Jul 2019, 01:25
Official
Dear Akhona,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service at our branches and that you were kept holding on the line for such a long time. We apologise for this inconvenience and wish to assure you that we have escalated this complaint to the Senior Manager responsible for our Cape Town office, Mr. Edgar Khokho, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service at our branches and that you were kept holding on the line for such a long time. We apologise for this inconvenience and wish to assure you that we have escalated this complaint to the Senior Manager responsible for our Cape Town office, Mr. Edgar Khokho, who will investigate your concerns and contact you with a solution.
Our Customer Care Department will also be in contact with you to ensure that your concerns are resolved amicably. You may also contact us on ***where our staff will gladly assist you.
We trust you'll find this in order.
Sincerely.
Adv. Mboneni Rathiyaya
Executive: Legal and Customer Care.