DJ
Del J

1 reviews | Active since Aug 2018

02 Dec 2019, 09:15

Lacking in legal service

I am a small fry and the case I brought to scorpion is a minor case, little involved in terms of money and neither complicated or high profile - and maybe thats the problem. For a case of max R55000 and not finishing a job has taken just under 2 years and the "funding" now depleted and yet i am still o further down the line and know no more than when i first presented the case in Jan 2017. And when i see these beautiful, confident adverts for scorpion it is just such a front as to what they actually present when you need them the most - its the same old saying everything is great and happy when the waters are calm but youll find out the reality/substance in the rough waters - which appears to be all hot air in scorpion legals case. Truly i can see why, with their clever advertising, we get drawn in but guys take a step back and do some research first.

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply03 Dec 2019, 16:07
Official
Dear Del

We acknowledge receipt of your complaint on this platform for which we thank you.
 

We confirm that Ms Liz Nair Reginal Manager responsible for our Claims department, has contacted you regarding this complaint and that she has discussed it with you in full details. Once again, we wish to apologize for the miscommunication encountered in attending to your matter and have taken necessary steps to ensure this is corrected.

 

As discussed with Liz, we confirm having advised you that your matter is receiving our undivided attention and that once Liz and her team have studied the Attorneys report, you will then be advised accordingly. 

 

We trust this is in order and will let us know through Ms Liz Nair on *** should you require further assistance or clarity on this or any other matter. Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.

 

Thank you kindly,

Faith Mpungose

Customer Care Manager