1 reviews | Active since Sept 2013
Lack of service
<p>Since July i had numerous issues with scorpion legal. Initailly the debit was set for the 2 august 2016 .Only when i queried this last month i was told that the debit was pushed for the following month (which no one notified me about). as it missed cut off times,To which i understood. Then this morning i get a sms saying the debit didnt go thru due to no funds in the account .which is total ****! i have funds in my account & im willing to provide a bank statement to prove so.i sent an email this morning & NO RESPONSE. seems like you have hired incompentent people in your company .Bare in mind everytime i have this problem i have to wait a further 30 days should i need your legal services . Which shouldnt be the case as you people are failing to do your JOB properly. If this is the only way to get your attention the by all means i would make use of it til i get a responseI refuse to wait a further 30 days for this .</p>
Hello Kerina,
Thank you for bringing this complaint to our attention.
We confirm that Mr Kingsley Ndou of our Admin Call Centre has contacted you regarding this complaint and that same has been fully discussed with you and resolved. We wish to extend our apologies once again for all the misunderstanding that were encountered with your policy application and are taking necessary steps to ensure that this does not happen again.
We confirm further that it was noted during the above discussion that the banking details which were captured on your policy were incorrect and that you have since provided us with your correct banking details for future debits. Further that you will make payments of the past months’ premiums through easy pay to update your policy.
Once again, our apologies for the misunderstandings and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact Kingsley Ndou on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Hello Kerina,
Thank you for bringing this complaint to our attention.
We confirm that Mr Kingsley Ndou of our Admin Call Centre has contacted you regarding this complaint and that same has been fully discussed with you and resolved. We wish to extend our apologies once again for all the misunderstanding that were encountered with your policy application and are taking necessary steps to ensure that this does not happen again.
We confirm further that it was noted during the above discussion that the banking details which were captured on your policy were incorrect and that you have since provided us with your correct banking details for future debits. Further that you will make payments of the past months’ premiums through easy pay to update your policy.
Once again, our apologies for the misunderstandings and thank you so much for working with us to find an amicable solution herein.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact Kingsley Ndou on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal and Customer Care