Lack of Feedback

I am extremely disappointed and frustrated with the service I have received from Scorpion Legal. On 22 October 2025, I contacted Scorpion to request assistance with a matter. I was asked to complete a Power of Attorney form and submit supporting documents, which I did on the same day. Since then, I have not received any feedback on the status of my case. I have sent multiple follow-up emails, but all I receive is the same automated response saying a consultant will contact me. No one has ever contacted me. On 13 November 2025, I decided to call the call centre myself. The lady I spoke to assured me that I would receive a call back after 1pm the same day. It is now days later, and I am still waiting for that call. I have been a loyal client for years and have never requested legal assistance before. This is a very minor matter, yet Scorpion is dragging its feet and failing to provide even the most basic level of service. It makes me question what will happen the day I need help with something more serious. Will they assist me? Or have I been paying for a legal plan that offers no real support?

At this point, I am beyond disappointed. This experience has completely shattered my confidence in Scorpion Legal’s reliability and professionalism. I expect urgent feedback and resolution.