LM
Lemich M
1 reviews | Active since May 2019
07 Jun 2025, 21:25
Lack of Communication and Inadequate Support
I am writing to formally express my concern regarding the ongoing lack of communication and feedback from your team. Despite attempts to raise important issues, the response has been either significantly delayed or met with inadequate support from staff members who are expected to assist.
Helpful (0)
Replies (3)0
Replies (3)LM
Lemich M's updateReviewer Update
11 Jun 2025, 21:19Thank you to Scorpion legal Customer care team for stepping in, and salvaging the situation.
With regular feedback and communication all can be resolved.
With regular feedback and communication all can be resolved.
LM
Lemich M's update11 Jun 2025, 21:19
Reviewer Update
Thank you to Scorpion legal Customer care team for stepping in, and salvaging the situation.
With regular feedback and communication all can be resolved.
With regular feedback and communication all can be resolved.
Scorpion Legal Protection's replyOfficial
12 Jun 2025, 14:48Dear Sir/Madam
We are pleased to hear that we met your expectations by STRIKING BACK LEGALLY!
Best regards
Best regards
Customer Care Department
Scorpion Legal Protection's reply12 Jun 2025, 14:48
Official
Dear Sir/Madam
We are pleased to hear that we met your expectations by STRIKING BACK LEGALLY!
Best regards
Best regards
Customer Care Department
LM
Lemich M's updateReviewer Update
29 Jun 2025, 20:49I honestly didnt think I would be back so soon, after the customer care team was so helpful. However,
Our claims handler was changed, but it seems the communication process in general is null and void.
We asked for the status on our claim and was adviced that they are in need of a new affidavit(not sure when the 3rd party,requested it).
Sent the new affidavit back the same evening. Expecting confirmation or acknowledgement the next day. A week has gone with numerous follow up emails.
Not sure if this information was sent to the insurance company,or if I should send it myself as previous handler said we not suppose to be in contact with the other insurer.
Our claims handler was changed, but it seems the communication process in general is null and void.
We asked for the status on our claim and was adviced that they are in need of a new affidavit(not sure when the 3rd party,requested it).
Sent the new affidavit back the same evening. Expecting confirmation or acknowledgement the next day. A week has gone with numerous follow up emails.
Not sure if this information was sent to the insurance company,or if I should send it myself as previous handler said we not suppose to be in contact with the other insurer.
LM
Lemich M's update29 Jun 2025, 20:49
Reviewer Update
I honestly didnt think I would be back so soon, after the customer care team was so helpful. However,
Our claims handler was changed, but it seems the communication process in general is null and void.
We asked for the status on our claim and was adviced that they are in need of a new affidavit(not sure when the 3rd party,requested it).
Sent the new affidavit back the same evening. Expecting confirmation or acknowledgement the next day. A week has gone with numerous follow up emails.
Not sure if this information was sent to the insurance company,or if I should send it myself as previous handler said we not suppose to be in contact with the other insurer.
Our claims handler was changed, but it seems the communication process in general is null and void.
We asked for the status on our claim and was adviced that they are in need of a new affidavit(not sure when the 3rd party,requested it).
Sent the new affidavit back the same evening. Expecting confirmation or acknowledgement the next day. A week has gone with numerous follow up emails.
Not sure if this information was sent to the insurance company,or if I should send it myself as previous handler said we not suppose to be in contact with the other insurer.