NM
Ntombi M
1 reviews | Active since Feb 2013
01 Mar 2016, 06:58
irresponsive agents
Dear Scorpion, I have made a communication with Thulisile T.M.L. Lufundo on the 19th if February, ever since I have sent the required information, been updating you about my status of the case with vodacom, but have not yet heard anything from your side ever since the day and I gave already made consecutively 5 communication without a response or acknowledgement. <br> <br> I feel like I'm talking to a ghost profile or to myself without assistance. <br> <br> I'm very disappointed, I prefered your previous service with Linet Xaba, she was mist responsive, helpful, gave solid advise.
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Scorpion Legal Protection's replyOfficial
03 Mar 2016, 12:06Hello Ntombie1,
Thank you for bringing your service complaint to our attention.
We have investigated this complaint and fully agree with you that we could have done better in our communication with you. We humbly apologise to you that our staff failed to communicate back with you as was expected of her and wish to reassure you that we have taken necessary measures to avoid similar occurrences.
We confirm that Ms Zandile Dhlamini, our Durban Contact Centre Manager, and Simone Govender, our Consumer Specialist Legal Advisor have contacted you regarding this matter and that same is receiving our undivided attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Simone on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care
Thank you for bringing your service complaint to our attention.
We have investigated this complaint and fully agree with you that we could have done better in our communication with you. We humbly apologise to you that our staff failed to communicate back with you as was expected of her and wish to reassure you that we have taken necessary measures to avoid similar occurrences.
We confirm that Ms Zandile Dhlamini, our Durban Contact Centre Manager, and Simone Govender, our Consumer Specialist Legal Advisor have contacted you regarding this matter and that same is receiving our undivided attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Simone on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care
Scorpion Legal Protection's reply03 Mar 2016, 12:06
Official
Hello Ntombie1,
Thank you for bringing your service complaint to our attention.
We have investigated this complaint and fully agree with you that we could have done better in our communication with you. We humbly apologise to you that our staff failed to communicate back with you as was expected of her and wish to reassure you that we have taken necessary measures to avoid similar occurrences.
We confirm that Ms Zandile Dhlamini, our Durban Contact Centre Manager, and Simone Govender, our Consumer Specialist Legal Advisor have contacted you regarding this matter and that same is receiving our undivided attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Simone on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care
Thank you for bringing your service complaint to our attention.
We have investigated this complaint and fully agree with you that we could have done better in our communication with you. We humbly apologise to you that our staff failed to communicate back with you as was expected of her and wish to reassure you that we have taken necessary measures to avoid similar occurrences.
We confirm that Ms Zandile Dhlamini, our Durban Contact Centre Manager, and Simone Govender, our Consumer Specialist Legal Advisor have contacted you regarding this matter and that same is receiving our undivided attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Simone on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care