Incorrect policy added
I have been a client of Scorpion legal protection practically since 2013. I have cancelled the policy and a few months later added a policy for civil matters again in 2015. Now that I need legal assistance they advised that I have the labour policy. Please assist as call center takes long and no one is able to send me the call recording of the day I took up the policy.
Dear Jeanne Louise,
Thank you for bringing this complaint to our attention.
We confirm that Ms Cynthia Rambau of our Telesales Department has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise to you for the error made when changing your policy type.
We confirm having advised you that the error has since been corrected and that your policy choice has been reinstated as requested. You may now proceed and lodge your civil cases accordingly where our legal staff will assess such matters and provide necessary legal assistance.
Should you, however, have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Cynthia Rambau or our Customer Care Department on ***where our staff will gladly assist you.
We trust you’ll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care
Dear Jeanne Louise,
Thank you for bringing this complaint to our attention.
We confirm that Ms Cynthia Rambau of our Telesales Department has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise to you for the error made when changing your policy type.
We confirm having advised you that the error has since been corrected and that your policy choice has been reinstated as requested. You may now proceed and lodge your civil cases accordingly where our legal staff will assess such matters and provide necessary legal assistance.
Should you, however, have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Cynthia Rambau or our Customer Care Department on ***where our staff will gladly assist you.
We trust you’ll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care