*********** staff

<p>I have a legal issue which was reported to your branch regarding a refund that is taking forever to be processed. I was told it would take 6 weeks but it's going for 2 months now and still no refund. The funds were paid to the incorrect municipal account for rates. The house belongs to my mom who is based overseas and I pay all her municipal bills and have doing so for years but do not have documents that indicate that I have power of attorney over anything here in SA which seems to be the issue with you guys suddenly. I find this very strange because last year I had the exact same issue and you guys did not ask for power of attorney documents and asisted and the municipality refunded me within record time. I have also been with you guys for over 10 years and have never had an issue that you'll fid not resolve. I was told by the attorney that the matter will not go to court but they you'll can assist with communicating with the offending party to get my refund. Yesterday a very *********** staff member calls me and firstly confirms the wrong information, she asked if I'm having a problem with a tenant, she was also speaking over me which I found to very RUDE. She also told me that you guys CANNOT assist me because I don't have power of attorney even though I have been paying my mom's municipal bills including other bills for many years as she is not here to do so herself and when i visited your branch, I was told the matter will not go told court but I can be assisted by you guys liaising with the municipality to get my refund. So what's the problem??? Is it that you'll have now hired *********** staff that clearly do not know what they talking about and don't deserve thier jobs or have you'll suddenly developed double standards??? Please let me know so that I can change my legal company and stop wasting my time and money!!!</p>