*********** staff

<p>I have a legal issues that I reported to your Durban branch and I was clearly told by the attorney that assisted that I can be advised accordingly but the matter will not go to court because I'm claiming a refund that was paid to the incorrect municipal account for house rates and they taking till thy Kingdom come to process the refund an yet they told me it will take 6 weeks, it's going for 2 months now and still no refund. I've also been with you guys for over 10 years and have never had any issue that you never resolved.The house is my mother's house and she is based overseas so I pay all her municipal bills (which I have been doing for years) on her behalf but have no documents or statements indicating that I have power of attorney over anything that happens here in SA which appears to be the issue with you guys suddenly. Yesterday morning a very *********** staff member calls and firstly confirms the incorrect information, she asked if I'm having a problem with a tenant which is not correct, she was also speaking over me which I found to be very rude and she says that YOU guys CANNOT help me because I don't have power of attorney even though I was told that I can be assisted but the matter will not go to court. I find this very strange because last year if you'll check your records I had the very same incident last year and you'll liaised with the offending municipality that was dragging thier feet to refund me on a bill I payed on my mother's behalf and it was refunded with in record time. Nobody asked for any power of attorney documents then. So what's the problem now??? It's either that imbicile that I spoke to yesterday morning doesn't know what she talking about and does not deserve her job and needs to be replaced by a more competent staff member or you guys have double standards. Which one is it??? </p>