*********** scorpion funeral insurance

Item: Scorpion Legal Protection
Rating: 1
Author: Nomathemba L

This is to make people aware of funeral insurance like scorpion funeral plan or any other funeral plan taken telephonically,especially the ones underwritten by hollard. I am hoping to get any reaction from the company in fact would be pleased not to. I just want let people know that they are no good and will find any small error that will prevent them from paying when you need them the most.Even though the ombuds ruled in their favor because of how untrue our system are, I am glad to no longer have any business interaction with scorpion,and even though they did not pay what was due. I am glad they paid back atlist half of the premiums I paid over the years.Lastly I am glad that they were no good with the death of my father,who was the first to die in all the people I had insured. I have never dealt with such *********** company.Do business with them at your own risk.

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Replies (1)

Scorpion Legal Protection's replyOfficial

22 May 2019, 16:01

Dear Nomathemba,

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that your complaint was investigated and discussed with you in full detail when you first reported a funeral claim with us and when you referred your dissatisfaction to the Long Term Insurance Ombudsman.

We are sorry that despite all the explanations provided to you by our offices as well as the office of the Long Term Insurance Ombudsman, you remain still dissatisfied.

Scorpion Funeral Plan pays for all funeral claims in respect of deceased members and dependants that were covered by us during their lifetime, i.e. that at the time of death of the member or dependant such policy has to be effective as well as active and such member having completed their prescribed waiting period and up to date with their premiums.

We confirm having advised you and the office of the Ombudsman that we have listened to the recordings of your discussions with our agents when you took this policy, which copies were also provided to the Office of the Ombudsman for their records and ease of reference, and advise that based on the inaccurate information provided by yourself upon taking this policy, your father did not enjoy cover with us at the time of his death, hence your claim was dishonoured and his premiums refunded back to you.

We trust this helps answer your complaint herein and will let us know should you require further clarity on this matter. You can do so by contacting us on ***where our Customer Care Department staff will gladly assist you.

Thank you kindly,

Adv. Mboneni Rathiyaya

Executive Officer: Legal & Customer Care

Scorpion Legal Protection's reply22 May 2019, 16:01

Official