tM
tumisang M

1 reviews | Active since Jan 2018

18 May 2019, 15:20

*********** poor legal service

Towards the end of the year last year we had encountered a problem with our car on the road and it was towed to Audi polokwane. We then fetched it after it was fixed but it was discovered that it was not properly fixed whereas we paid over 20k. That’s when we took it to East rand Audi and they did confirm that polokwane did not do their work properly, they told us to bring it in so they can strip it and fix it however they also required an enormous amount to fix which we refused because we paid a lot of money in polokwane Audi and they just confirmed that it was not fixed. We then fixed it somewhere and that’s when we asked scorpion to step in so we can get our money back from polokwane Audi, we were assigned to a lady called Thandi who was no use to us at all till this day she said she will get back to us after we had provided her with everything she needs. We were ********** and all we wanted was for scorpion legal to restore our confidence and fight on our behalf.

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply22 May 2019, 16:31
Official
Dear Tumisang,

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Motor Vehicles Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the inconvenience caused regarding your matter. We have taken necessary steps to address this with the concerned consultant.

We confirm further that your matter is receiving our undivided attention and that you will be provided with feedback regarding progress as soon as same is available.

Should you wish to clarify anything regarding this we kindly advise you to contact Stephanie Nagoor  on *** or our Customer Care Department on ***where our staff will gladly assist you.

Thank you kindly,

Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care