KM
Khethiwe M

1 reviews | Active since Dec 2017

21 Apr 2018, 14:37

*********** AND UNPROFESSIONAL PATHETIC USELESS LAWYER

I actually do not know where to start with "Scorpion Legal Protection" This name is very misleading, I really feel sorry for those who are members and continuing to be members of this firm, especially the under privileged, elderly and not so educated people who work in difficult conditions, who are exposed to their greedy employers, who take food from their month who take advantage of them in every single way.

My mother joined Scorpion while she was working for a firm in Durban, and well since the unfortunate circumstances are always unpredictable and knowing the background of her employers, I commended her for taking the step of joining a legal firm to protect her rights.

With Scorpion and like any other legal firm, they are very happy to have you pay your premiums every moth until you have a claim or a complaint which they now need to act on. Then that is where you will start questioning if these people are ******** society or if they are a real law firm with PROFESSIONAL Legal preventatives. Scorpion is nothing close to that, the unfortunate thing is that you will only release that you suddenly log a complain or have dispute that which is obviously covered in your premium and that is where you will regret going into their doors.

I will really not describe how unprofessional and *********** the stuff member who is currently handling my Mothers' dispute, it is really appalling. Like I said before, when the tough gets going and when you really need for them to show up and practice what they preached, you will be surprised and you find it difficult to accept that this firm has professional lawyers. This person from Scorpion basically took advantage that my mother is a pensioner, does not believe in her case and has basically thrown the tall in her face. I was told that she told her to wait and she doesn't know until when but she imp**** that she will close this case until further notice. I called to do a follow up to understand what is going on, and not just scorpion but every other party that was involved in the dispute to get more information and which this *********** clueless person was suppose to do in the first place. I finally got hold of her and I asked her why has she decided to close the case and she gave me the silliest excuse you can ever think off in the sun. She told me that they other party (MIBCO or DR) is not picking up her calls.

I asked her when last did she try to contact them ( knowing that I just did) she could not answer, I had to ask her to continue with the case and make necessary follow ups as it seems like she did not want to handle this case anymore and that is shockingly unprofessional of Scorpion to employee such *********** people because I have to push either push this lady, tell her how she should do her Job, only then she will act!

The last she promised to get back to me which in 2 weeks ago, she has not reverted until today. She told me that the other party advised the firm is closed and that was her last feedback and I said what proof did they provide to her, and she said she didn't ask. Like what the hell am I suppose to call this person? Scorpion you should be shameful of yourself and dignity, you deceive people thinking that you have a team of professionals until you have to face the music. She told me that she has other cases to handle as her justification, listen I I do not want this lady to handle this case!!

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Replies (3)
Scorpion Legal Protection
Scorpion Legal Protection's reply30 Apr 2018, 15:05
Official

Good day Khethiwe,

Thank you for bringing this complaint to our attention.

We confirm that Mr. Morris Ngobeni and Darius Molobi, Managers responsible for our Pension and Provident Fund Specialist Department, have both contacted you regarding this complaint and that they have discussed it with you in full detail. Once again, we wish to apologise to you for the misunderstanding that occurred with our Consultant and are taking necessary steps to address this.

We confirm further that both Mr Ngobebi and Mr Molobi have discussed the developments in your mother’s case with you in full details and the progress attained so far. You will be provided with feedback as the matter progresses.

Should you however have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Mr. Molobi or our Customer Care Centre on ***where are staff will gladly assist you.

Kind regards,

Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care

KM
Khethiwe M's update02 Sept 2018, 21:22
Reviewer Update
Hi Scorpion, I read your response above, I acknowledged that I was first contacted by Mr Molobi who told me that he will be handling the matter and gave me the details of the case until he handed me over to his employee name "Nakedi Chuene" which I think as assisting him while the case was still in progress in his department. It was only then that I had hope, as Mr Molobi proved that the case was not suppose to be closed as the initially silly person has imp**** initially. It was only when Mr Molobi started involving in the proceedings of the case and explained the direction in which the case is going to be handled. I liked the fact that he already knew what was going on, and came to me with solutions and the steps that needs to be taken by them in order to get justice. Though the case is still under progress and has been handed over to external civil lawyers in Durban which the case was handed over to for their legal advice and which we are now currently awaiting for. It has been long months and delays but Mr Molobi was very professional, patience, respectful towards me and when I was communicating with me regarding the progress of the case until he handed it over to a person called "Nakedi Chuene" whom I think reports under him . That is where history started to repeat all over again, everything started going down fall which made me believe that the only people you can rely on in Scorpion is the Managers. Mr Nakedi Chuene has an arrogance of note! I had choice but to communicate with him because he was sent by his Manager. I am speechless and I cannot find the words to describe Mr Nakedi's attitude towards me, he was just as arrogant and rude when he was contacted by the sourced external lawyer in Durban in my presence. He did not know that he was on loud speaker and my Mom even heard how unpleasant and cold he was when even speaking to other people. I thinks he is giving his employer a favour by sitting behind his desk and I am not going to mention the trauma I went through dealing with him and this ego he seems to carry with him. At some point, I had to copy Mr Malobi in my follow up emails because he did not bother giving me feedback unless if I sent an email and request for an update or feedback. I could not trust him unless if I make his Manager aware which I did several times but his attitude and arrogance became even bigger! Is it true that the only competent people to deal where Cases and Scorpion is concerned is the Managers. I told Mr Malobi about my experience with Mr Nakedi before the case was officially handed over to the Civil department, absolutely appalling! Who does Mr Nakedi think he is?? Pull the call recordings and emails to prove that your employees are not to be trusted. He is so arrogant and rude, I had to contact the Manager (Mr Malobi) a lot of time while he was tasked to handle the case as he is an absolute pain to deal with. What do you do with these employees? They do not have your interest at heart, I though finally I am now dealing with professional, respectful and dignified people until I came across Mr Nakedi, his a Pension and Provident Fund Specialist. Judging by his attitude, he thinks he is giving the world a favour! Back to the case, it is not yet resolved and as indicated above, it has been handed over to their Civil department and we are awaiting for the way forward and the final legal advice from their External Civil Lawyer .
Scorpion Legal Protection
Scorpion Legal Protection's reply03 Sept 2018, 16:54
Official

Dear Khethiwe,

Thanks for this follow-up post on your previous review.

We are sorry that to hear that you were made to feel as if our employee was doing you and your mother a favour by attending to your matter. This should not be as this is not how Scorpion expects its customers to be treated. We apologise for this.

We are investigating your concerns with the employee concerned and will be sure to let you know of our findings herein.

Thanks and regards,

Adv. Mboneni Rathiyaya