1 reviews | Active since Sept 2013
I'm losing faith in Scorpion's ability to resolve matters
I recently spoke to a rather pompous, unhelpful and uncaring Manager from Scorpion. Her name is Richelle Ramlucken regarding my civil claim. It basically was a one way communication in a sense that, she was giving me instructions (on email, mind you) on what to do and wouldn’t hear any of my concerns out in return. What saddens me is that she couldn’t even pick up a phone and call me herself but instead she was decided to delegate. What kind of a Manager is that? I’m very disappointed in Scorpion Durban branch but why am I disappointed in them because they did the very same thing to me before. Nothing new there.
They basically told me that ODBB attorneys are no longer on their panel and have therefore re-referred my matter to other Attorneys. This effectively means that I will take some time off again (like it happened previously), go consult and spend whatever hours there. I really don’t have a problem with doing that. My problem is I’m losing money as a result. I’m an hourly paid employee and every hour counts. But if you are dealing with people who don’t seem to care like Richelle, that to them means nothing at all. Because for someone like her, I am just a number to Scorpion .
Aside from Richelle being useless and unhelpful, what sort of guarantee will I have this second time around that the lawyers will not pull out from the panel like the ODBB ones did. I suspect that this will be a never-ending cycle where the case will go on for a certain duration, then follows the chopping changing of lawyers. And this is something that I don't have time for whatsoever. Please please please remember that I’m losing money as well and this negatively impacts my budget projections for the month especially now that it’s gonna be December.
Please Scorpion wake up and do your work, deliver and let competent people take over if you are failing. But I've honestly given up on Scorpion and it looks like the lose every case.
Dear Benton,
Thank you for bringing this complaint to our attention.
We confirm that Ms Liz Nair, Regional Manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to kindly apologise for the misunderstanding and lack of proper communication that you encountered in your matter. We are addressing this with the affected employees and will take necessary steps to ensure it does not happen again.
We confirm further having advised you that the law firm ODBB Attorneys has disbanded and no longer exist, hence we removed them from our panel of attorneys. Further that we re-referred all our clients’ matters that were being handled by this firm to other attorneys to ensure that they are not delayed or affected by this incident.
We have also provided you with the details of the new attorney that will be assisting you further with your matter and advise that you will contact them to make arrangements for a consultation. Scorpion will continue to monitor all these cases to ensure that they are dealt with in the best interest of our clients. We hope this helps resolve your concerns.
Should you have further queries or wish to clarify anything, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Benton,
Thank you for bringing this complaint to our attention.
We confirm that Ms Liz Nair, Regional Manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to kindly apologise for the misunderstanding and lack of proper communication that you encountered in your matter. We are addressing this with the affected employees and will take necessary steps to ensure it does not happen again.
We confirm further having advised you that the law firm ODBB Attorneys has disbanded and no longer exist, hence we removed them from our panel of attorneys. Further that we re-referred all our clients’ matters that were being handled by this firm to other attorneys to ensure that they are not delayed or affected by this incident.
We have also provided you with the details of the new attorney that will be assisting you further with your matter and advise that you will contact them to make arrangements for a consultation. Scorpion will continue to monitor all these cases to ensure that they are dealt with in the best interest of our clients. We hope this helps resolve your concerns.
Should you have further queries or wish to clarify anything, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
GM – Legal and Customer Care