I have two cases I sent to Scorpion and I don't have any problem the way they handle them.

Dear Mavis
 
Thank you so much for the compliment about our service.
 
We are grateful for your feedback and will be sure to share it with our staff and management to ensure they continue offering the best and improved service daily.
 
We appreciate your review.
 
Thanks and regards,

Nthabiseng Phetla

Customer care officer