1 reviews | Active since Sept 2012
I do not give you money each month on terms and conditions.
I have been a client of Scorpion legal now for a few years. I had two cases which happened prior to me becoming a member. One went to the small claims court. The Assistant Legal Advisor was of great help, Thank you Meriylee Naidu! However now the case must go to the civil court, and now suddenly those "Terms and conditions apply". I do not give you money each month on terms and conditions. Why could you not revise your policies, in certain cases. Is it the one hand helps the other?? Where does customer service and satisfaction, begin and end for your company??? The person that I spoke with at the Contracts department, used example of insurance company not covering incidents that happened prior. You are not an insurance company. Why would you answer me with such sarcasm??? Is this how you treat your clients when they need you the most??? No option to at least assist your clients to keep them happy. Just sorry we can’t help you, you need to seek a private lawyer, that’s SUPER SERVICE FROM YOUR SIDE!!! BRAVO!!! With that said: It gives me absolute disappointment to inform you that YOUR SERVICE SUCKS AT A TIME YOUR CLIENT NEEDED YOU MOST!!!! I will definitely look for another Legal Aid service which will put their clients first! And not abandon them, but by the end of the month they deduct the monthly installment.
Dear Ms Domingo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Liz Nair, Regional manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed it with you in full detail.
We wish to confirm the following details:
1. That you joined Scorpion Legal Protection in December 2016 and that your cover date is the 01st January 2017,
2. That on the 20th April 2017 you reported a Civil case (collection) to us the cause of action whereof occurred in September 2015.
3. That you were advised upon reporting this matter to us that it pre-dates your cover as it happened before you became our member,
4. That terms and conditions in terms of your policy choice applies,
5. Further that we will assist you on a paralegal basis as the matter does not enjoy cover for legal expense.
We confirm further having advised you that Scorpion appoints attorneys and pay for legal expenses for matters that occur / occurred during your membership with us and which enjoys cover in terms of your chosen policy. Your matter mentioned above does not enjoy cover as it happened over a year prior to you joining Scorpion.
Finally, Ms Liz Nair informed you of an option of referring you matter to our pool of Attorneys Club where a discounted feed would be charged and that she will source one of these attorneys on our panel and will revert to you with feedback.
We trust that this helps resolve your complaint and shall be pleased to hear if we could be of any more assistance hereafter.
Should you however have further queries regarding this matter or wishes to clarify anything, kindly do not hesitate to contact Ms. Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Ms Domingo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Liz Nair, Regional manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed it with you in full detail.
We wish to confirm the following details:
1. That you joined Scorpion Legal Protection in December 2016 and that your cover date is the 01st January 2017,
2. That on the 20th April 2017 you reported a Civil case (collection) to us the cause of action whereof occurred in September 2015.
3. That you were advised upon reporting this matter to us that it pre-dates your cover as it happened before you became our member,
4. That terms and conditions in terms of your policy choice applies,
5. Further that we will assist you on a paralegal basis as the matter does not enjoy cover for legal expense.
We confirm further having advised you that Scorpion appoints attorneys and pay for legal expenses for matters that occur / occurred during your membership with us and which enjoys cover in terms of your chosen policy. Your matter mentioned above does not enjoy cover as it happened over a year prior to you joining Scorpion.
Finally, Ms Liz Nair informed you of an option of referring you matter to our pool of Attorneys Club where a discounted feed would be charged and that she will source one of these attorneys on our panel and will revert to you with feedback.
We trust that this helps resolve your complaint and shall be pleased to hear if we could be of any more assistance hereafter.
Should you however have further queries regarding this matter or wishes to clarify anything, kindly do not hesitate to contact Ms. Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care