1 reviews | Active since Nov 2017
How can a legal company do ******* things?
Scorpion Legal Cover visited our school a few weeks ago to give information about their legal services. Only the teachers who were interested went to their meeting. I did not attend this meeting, I did not even know about this meeting. Myself and 4 of my colleagues received an information package with a card in the post, none of us were at the meeting held at school. I immediately threw mine away, as I thought it was spam.
I was shocked to find out that on my payslip, for the last two months, Scorpion has been deducting a membership fee from my salary. I never signed to become a member, nor did I give permission verbally to become a member. None of us at our school that have been affected by this gave any sort of permission to become members and to pay their fees. How can they deduct money from my salary without my permission? I want my money back, as well as answers on how this could have happened. Where did they get all my information to do this? What gives them the right to make any decisions on my behalf and steel money from me? A legal company is not supposed to do ******* actions.
Dear Lydia,
Thank you for bringing this complaint to our attention.
We confirm that Ms Phumudzo Makhari and Mr Sam Mkhabela of our Sales Department has contacted you regarding this complaint and that same has been fully discussed with you. Once again, we wish to extend our apologies for the inconvenient experience you’ve had with regard this matter.
We are investigating this incident with the affected Independent Contractor that was involved in procuring this sale and will advise you of the outcome thereof as soon as our investigation is concluded.
In the meantime, we have cancelled the policy referred to herein and have refunded all the premiums collected from yourself in respect hereof.
Should you require any further assistance regarding this or any other matter, kindly do not hesitate to contact our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya,
GM – Legal and Customer Care
Dear Lydia,
Thank you for bringing this complaint to our attention.
We confirm that Ms Phumudzo Makhari and Mr Sam Mkhabela of our Sales Department has contacted you regarding this complaint and that same has been fully discussed with you. Once again, we wish to extend our apologies for the inconvenient experience you’ve had with regard this matter.
We are investigating this incident with the affected Independent Contractor that was involved in procuring this sale and will advise you of the outcome thereof as soon as our investigation is concluded.
In the meantime, we have cancelled the policy referred to herein and have refunded all the premiums collected from yourself in respect hereof.
Should you require any further assistance regarding this or any other matter, kindly do not hesitate to contact our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya,
GM – Legal and Customer Care