LM
Larosel M

1 reviews | Active since May 2017

10 Nov 2017, 07:44

How can a legal company do ******* actions?

Scorpion Legal Cover visited our school for a voluntary discussion, which only a couple of educators attended. Me, and 5 other educators did not even attend this meeting. We received a bundle in the mail with a card and membership number. I, immediately threw it away.. On my payslip, for the last two months there has been a membership fee deducted from my salary.... I DID NOT SIGN ANYTHING, not being a member, not giving consent to deduct any amount from my salary. I want answers AND MY MONEY BACK. I'm not unreasonable, but how can a legal institution just get access to my personal details and take money...

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Replies (3)
Scorpion Legal Protection
Scorpion Legal Protection's reply16 Nov 2017, 14:20
Official

Dear Larosel,

Thank you for bringing this complaint to our attention.

We confirm that Ms Phumudzo Makhari and Mr Sam Mkhabela of our Sales Department has contacted you regarding this complaint and that same has been fully discussed with you. Once again, we wish to extend our apologies for the inconvenient experience you’ve had with regard this matter.

We are investigating this incident with the affected Independent Contractor that was involved in procuring this sale and will advise you of the outcome thereof as soon as our investigation is concluded.

In the meantime, we have cancelled the policy referred to herein and have refunded all the premiums collected from yourself in respect hereof.

Should you require any further assistance regarding this or any other matter, kindly do not hesitate to contact our Customer Care Centre on ***where are staff will gladly assist you.

Kind regards,

Adv. Mboneni Rathiyaya,

GM – Legal and Customer Care

LM
Larosel M's update16 Feb 2018, 12:07
Reviewer Update
THANK YOU HANDLING THIS ISSUE! MUCH APPRECIATED!
Scorpion Legal Protection
Scorpion Legal Protection's reply19 Feb 2018, 10:05
Official

Dear Larosel,

Thank you very much for your feedback.

It is highly appreciated.

Kind regards,

Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care