AG
Asavela G

1 reviews | Active since Jan 2018

17 Jan 2018, 21:55

horrible scorpion services

For the past 6 months, I have been asking scorpion legal team to help me clear my fingerprints with regards a counter case that I was involved. 6 months later legal team of scorpion have been giving excuses regarding the aforesaid saying that they will get back to me but none of such has been dealt with. Bearing in mind that I'm paying their platinum policy but I'm getting poor service of not being able to get a lousy section 68 form to be submitted for fingerprint clearance at the SAPS department. I edge people to reconsider taking a scorpion legal policy of because they cant help people on time regarding legal matters.

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply26 Jan 2018, 12:40
Official

Dear Asavela,

Thank you for bringing this complaint to our attention.

We confirm that Mr Darius Molobi, Regional Manger responsible for our Legal Contact centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise to you for the delay encountered in attending to your matter and are addressing this with the responsible staff member.

We confirm also having advised you that your matter is receiving undivided attention by our Legal Contact Centre in conjunction with our Cape Town Branch and that you will be advised of further developments regarding progress.

Should you, however, have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.

We trust you’ll find this in order.

Kind Regards,

Faith Mpungose,

Customer Care Manager.