1 reviews | Active since Apr 2016
HORRIBLE EXPERIENCE WITH ******** AGENTS
<p>My husband died in 2014, and after struggling with Labour dept for UIF payout; I then raised a claim with Scorpion Legal in February 2016. I was told Millicent is busy with my case but i have been avoided every time i give them a call or try and escalate.</p> <p> </p> <p><br />Recently, two weeks ago, I was told they are busy with the case and are trying to get hold of Labour Dept. The silly excuse i got from the consultants was that labour Dept are not answering their phone, and that is resulting in my horrible eperience since no progress and/ effort is being made by Scorpion for reasonable resolution. The call centre agents are very unprofessional and unhelpful, and no one cares to get back to me with feedback and/ update follwing the proises they have been giving me.</p> <p> </p> <p><br />I am still loyal with my premiums, and feel that i am been ****** every month with no atom of satisfaction.</p> <p> </p> <p><br />My question remains - Is scorpion the right institution for legal matters? </p> <p> </p> <p><br />I would appreciate positive and prompt escalation of my case by the management and/ relevant officials.</p> <p> </p> <p><br />Sarah Maimane - Policy # ********** </p>
Hello Mokgadi,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Johannesburg branch, has contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again extend our apologies for the inconvenience caused as a result of lack of feedback from the Legal Advisor dealing with your matter. We have taken steps necessary to rectify this situation from recurrence.
We confirm further that your UIF matter is being addressed with the UIF Section of the Department of Labour where we have been advised that you need to file an appeal since same was submitted by your late husband’s former employer outside the prescribed time frames. The Branch Manager, Mr Welile Nodada, of our Johannesburg branch will contact you with the view of assisting you with appeal and taking this matter forward.
Should you have any further queries or require clarity regarding this, kindly contact Welile on ***, or Mr Darius Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care
Hello Mokgadi,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Johannesburg branch, has contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again extend our apologies for the inconvenience caused as a result of lack of feedback from the Legal Advisor dealing with your matter. We have taken steps necessary to rectify this situation from recurrence.
We confirm further that your UIF matter is being addressed with the UIF Section of the Department of Labour where we have been advised that you need to file an appeal since same was submitted by your late husband’s former employer outside the prescribed time frames. The Branch Manager, Mr Welile Nodada, of our Johannesburg branch will contact you with the view of assisting you with appeal and taking this matter forward.
Should you have any further queries or require clarity regarding this, kindly contact Welile on ***, or Mr Darius Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care