Hollard Complaint - HOL-261450-08 24

I didn't believe the amount of people who were not happy with this company until i became a victim, I took out a funeral policy for my mom with them and to my surprise i was informed that it has lapsed in 2019/12/02 yet Hollard has been debiting my account for when i gave them the reference used it was for someone i didn't even know until early this year when I stopped the double debiting that they have initiated without my knowledge. I sent emails, called them and the only reply i got since August when i realise that they are not sending me documentation pertaining the policy. I have been sending emails to Mighty Tjatji and their response will either be they missed my mail and will get back to me, since August when i brought this matter to Hollard it has been hanging. I will never advise anyone to trust these people with their money, Imagine had i found out in the event of death that the policy is claimed to have lapsed in 2019 yet they have been deducting until 2024. In all i only wonder where have they been allocating my funds to? whos funeral policy have i been paying and why suddenly where they double debiting my account? i have emailed them all my bank statement as proof of my claim but they did nothing. I despise such companies WHO TAKE CUSTOMERS FOR GRANTED.