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octavia O

1 reviews | Active since Jun 2017

08 Jun 2017, 14:12

good service

<p>i contacted Scorpion Legal after MTN insurance did not want to pay for my lost phone.I claimed for my phone on the 28th of Feb 2017.MTN sent me a message that my claim has not been approved due to lack of information and that they will contact me or i must contact them.I contacted MTN insurance and gave them all the information that they needed.A week later i received the same message and they never contacted me so i decided to contact Scorpion Legal told them my problem with MTN and without hesitation they assisted me very quick a following day in the morning i received the same message from MTN that my claim has not been approved same day during the day my claim was approved and within a week i payed my access and received my new phone after 3 days.Thank you Crystel from Scorpion for you r assistance and good service i received and the follow ups and feedbacks</p> <p> </p>

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply08 Jun 2017, 20:23
Official

Dear Octavia,

Thank you so much for the compliment.

We are glad to hear how Scorpion Legal Protection has assisted you with your matter with MTN and that you are pleased with the outcome achieved for you.

We are grateful for this encouraging feedback about our service and will be sure to bring this to Chrystal's attention as well.

Thanks and regards,

Mboneni Rathiyaya, GM - Legal and Customer Care.