Gatvol client

I submitted my funeral policy on the 14 October 2021 all the documents they requested is on them, but till today i have not received any payment. I called monday 17th October 2021 i spoke with Bridget she told me that she can see my policy but it has not been looked at yet. I believe when i join these funeral plans its because i know that i am covered with my loved ones. And they told me that the payment is within 48hours but not i am stuck the funeral is this coming Saturday 23 October 2021 i do not know what to do. I am very frustrated and angry i just want my money and close this policy because it is not helping at all.