PH
Precious H
1 reviews | Active since Dec 2014
05 Sept 2019, 17:42
Feedback
Good day Scorpion.
You called me on the 2 August 2019 and said you are working on resolving my case. May I please get feedback on my case?
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Scorpion Legal Protection's replyOfficial
12 Sept 2019, 14:47Dear Precious
Thank you for bringing your concerns to our attention.
We confirm that Sameer Ameer, Manager responsible for our Durban civil claims 2, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the delays in attending to your matter and are taking steps to ensure this is corrected.
Thank you for bringing your concerns to our attention.
We confirm that Sameer Ameer, Manager responsible for our Durban civil claims 2, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Claims Handler Cherly Govender , has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thanks and kind Regards,
Faith Mpungose
Customer Care Manager
Faith Mpungose
Customer Care Manager
Scorpion Legal Protection's reply12 Sept 2019, 14:47
Official
Dear Precious
Thank you for bringing your concerns to our attention.
We confirm that Sameer Ameer, Manager responsible for our Durban civil claims 2, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the delays in attending to your matter and are taking steps to ensure this is corrected.
Thank you for bringing your concerns to our attention.
We confirm that Sameer Ameer, Manager responsible for our Durban civil claims 2, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Claims Handler Cherly Govender , has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thanks and kind Regards,
Faith Mpungose
Customer Care Manager
Faith Mpungose
Customer Care Manager