1 reviews | Active since Feb 2014
Feedback assisting with matter urgently
I have a matter that i ask scorpion to assist.It has been nearly a month that matter should have been attended to.<br> They had case for nearly two weeks after i asked for access after chasing for feedback case was assigned to external part to assist.Matter came back not with the right information supp**** by me.After sending email to Karen with what need to be corrected and after phone her last week,she promised me she will contact me back on Friday 2016-02 -26 after not receiving a call.i called her office and after they tried to transfer me to her twice unsuccessfully ,they said a message will be sent to her to contact me.i also sent her an email still no call back or reply on the email.Scorpion does not seem to care or value they client.i am very frustrated by the service i am receiving from scorpion.
Thank you for bringing this complaint to our attention. We wish to apologise to you for the delays in providing you with developments in this matter. We believe that we could have done better in our communication and are putting measures in place to ensure this does not happen again.
We confirm that Karen Gaddiah and Liz Nair of our offices have been in contact with you regarding this matter and have discussed developments in this case with you as well as the possible legal options available to you. Further that you have requested us to give you time until end of the week to think about the option to take and will revert to us with your decision. We look forward to hear from you in this regard.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mrs Liz Nair of our offices on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care
Thank you for bringing this complaint to our attention. We wish to apologise to you for the delays in providing you with developments in this matter. We believe that we could have done better in our communication and are putting measures in place to ensure this does not happen again.
We confirm that Karen Gaddiah and Liz Nair of our offices have been in contact with you regarding this matter and have discussed developments in this case with you as well as the possible legal options available to you. Further that you have requested us to give you time until end of the week to think about the option to take and will revert to us with your decision. We look forward to hear from you in this regard.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mrs Liz Nair of our offices on *** or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
GM - Legal and Customer Care