1 reviews | Active since Jan 2013
Feedback and Response lacking
<p>To date I am still waiting for Scorpion to come back regarding my matter. Everyone is passing the bug. Documents are stuck at their service provider (attorneys) and no one want to take the initiative of collecting the documents so that they can proceed with the matter. This matter was reported early last year in December 2016 and to date I am still waiting for the outcome. I thought people are kidding me if they say Scorpion is a joke when it comes to service. The more I deal with them is the more I experience their inefficieincy. I got phone call from one lady in their Durban office to tell me that they will resolve the matter in the next day or so. This was round about 23 February 2017, to date nothing has happened. Their call centre called me to asked if someone is has resolved my matter and told her that I am still waiting. She disappeared on me as well. What is going on Scorpion???? Probably it is time I take this matter to another platform which will make you to do the right thing.........</p>
Dear Edward,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department have contacted you regarding this complaint and that it has been discussed with you in full detail.
We confirm that our above officials have explained the civil court litigation process with you as well as how long it may take for a civil matter like yours to be concluded in a court of law and that you advised them that you now understood this process. Further that you will be submitting additional documentation to your attorney to enable him to proceed with your matter. You are kindly advised to submit the above documents sooner so that they do not delay your attorney in attending to your matter.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Liz Nair or Richelle Ramlucken on 031 -*** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Edward,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department have contacted you regarding this complaint and that it has been discussed with you in full detail.
We confirm that our above officials have explained the civil court litigation process with you as well as how long it may take for a civil matter like yours to be concluded in a court of law and that you advised them that you now understood this process. Further that you will be submitting additional documentation to your attorney to enable him to proceed with your matter. You are kindly advised to submit the above documents sooner so that they do not delay your attorney in attending to your matter.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Liz Nair or Richelle Ramlucken on 031 -*** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care