Failure to provide customer service

I received a summons of 17th July, I contacted scorpion explained the situation and was assigned a case number and I sent all requested documentation the very same day,

I was told matter has to be handled urgently as a summons must be addressed and defended within 10 days before judgeent issued.

It's is now 9 days later since contacting scorpion legal and matter has not been assigned nor has instruction been issued to an attorney they claim as been appointed.

I am very disappointed at the lack of Profesionalism and complete failure in keeping myself as a client informed of progress.

I have called in several times only to be told claims department manager or assigned person is unavailable but that they would contact me back the same day. I have yet to receive any calls.

What is the point of legal cover when it is the very same legal cover that fails the customer in providing speedy help and assistance.

This is the Durban branch.