1 reviews | Active since Dec 2014
Extremely poor service
Extremely Poor service, I give scorpion 10/10 on customer negligence/do not care attitude. I reported my case last year March 2018 and till today no progress has been made. Everytime I have to call in order to get feedback. It’s only seldom that I get feedback without calling. Feedback process it’s like extracting a tooth from a person. I pay my policy every month without failing and have joined scorpion since 2013. All my money has gone to waste, scorpion don’t forget to deduct from my account every month but they don’t feedback with the same speed they use when deducting money from my account. I am extremely disappointed on the poor service received thus far. I would like to warm people not to waste their monies like I have done.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Claims Department regarding progress on your matter.
We confirm that we have communicated your concerns to our Civil Claims Department Regional Manager, Ms Liz Nair, to investigate and furnish you with feedback. She will be in touch with you in the next 48 hours if she has not done so already.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Liz Nair on ***0 or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Claims Department regarding progress on your matter.
We confirm that we have communicated your concerns to our Civil Claims Department Regional Manager, Ms Liz Nair, to investigate and furnish you with feedback. She will be in touch with you in the next 48 hours if she has not done so already.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Liz Nair on ***0 or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.