TM
Tshego M
1 reviews | Active since Oct 2014
13 Nov 2018, 07:45
Extremely poor service
Scorpion Legal is dealing with my motor vehicle collision case since July 2017 till this day November 2018 my case has not been resolved. Nirvana Maraj the senior claims handler is handling my case I send her countless emails with no feedback whatsoever she just ignores my emails it's way over a year with scorpion handling my case with no movement in this case. I always complain on their website but my complain falls on deaf ears. I want my car fixed now.
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Scorpion Legal Protection's replyOfficial
15 Nov 2018, 08:30Dear Tshego,
Thank you for bringing your complaint to our attention.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department and Attorney Relations, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the lack of response from our employee cited above and are taking steps to ensure that this does not happen again.
Furthermore, we confirm having discussed the developments in your case with you and that same is being re-referred to Smit & Groove Attorneys for their urgent attention. Also, that we have transferred your file to the Senior Claims Manager, Richelle Ramlucken, for her further attention and to ensure that same is given undivided attention. Richelle will provide you with further developments in due course.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Richelle Ramlucken or Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you for bringing your complaint to our attention.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department and Attorney Relations, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the lack of response from our employee cited above and are taking steps to ensure that this does not happen again.
Furthermore, we confirm having discussed the developments in your case with you and that same is being re-referred to Smit & Groove Attorneys for their urgent attention. Also, that we have transferred your file to the Senior Claims Manager, Richelle Ramlucken, for her further attention and to ensure that same is given undivided attention. Richelle will provide you with further developments in due course.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Richelle Ramlucken or Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Scorpion Legal Protection's reply15 Nov 2018, 08:30
Official
Dear Tshego,
Thank you for bringing your complaint to our attention.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department and Attorney Relations, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the lack of response from our employee cited above and are taking steps to ensure that this does not happen again.
Furthermore, we confirm having discussed the developments in your case with you and that same is being re-referred to Smit & Groove Attorneys for their urgent attention. Also, that we have transferred your file to the Senior Claims Manager, Richelle Ramlucken, for her further attention and to ensure that same is given undivided attention. Richelle will provide you with further developments in due course.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Richelle Ramlucken or Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you for bringing your complaint to our attention.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department and Attorney Relations, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the lack of response from our employee cited above and are taking steps to ensure that this does not happen again.
Furthermore, we confirm having discussed the developments in your case with you and that same is being re-referred to Smit & Groove Attorneys for their urgent attention. Also, that we have transferred your file to the Senior Claims Manager, Richelle Ramlucken, for her further attention and to ensure that same is given undivided attention. Richelle will provide you with further developments in due course.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Richelle Ramlucken or Liz Nair on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care