1 reviews | Active since Feb 2014
Extremely Bad service , assistance , follow up and feedback.
I have a case now for years scorpion have been give us the run around. I am very disappointed in the service received from scorpion.There is also no feedback from scorpion. The case have been dragging for more than five years now, when we request update from lawyers handling case they unable to give answers.At the moment this is causing a strain I have been paying money monthly but when it comes for them to pay they send me from one person to another. They do not care about their clients hence now the problem I am experience with them .I am very disappointed in the service received from scorpion.No feedback form lawyer or scorpion.They do not care about they client.
Dear Nkhensani,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Liz Nair, Managers responsible for our Civil Claims Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail including the reasons for the delays in both your matters. Once again, we wish to apologise to you for the inconvenience these delays may have caused you and are taking steps on our side to address.
We confirm having advised you of the progress in both matters being handled by Du Toit Swanepoel, Steyn & Spruyt Attorneys in Polokwane as well as by Johan Steyn Attorneys in Tzaneen respectively and that you will approach Johan Steyn Attorneys to sign necessary affidavits required to enable the attorneys to proceed with your matters.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care
Dear Nkhensani,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Liz Nair, Managers responsible for our Civil Claims Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail including the reasons for the delays in both your matters. Once again, we wish to apologise to you for the inconvenience these delays may have caused you and are taking steps on our side to address.
We confirm having advised you of the progress in both matters being handled by Du Toit Swanepoel, Steyn & Spruyt Attorneys in Polokwane as well as by Johan Steyn Attorneys in Tzaneen respectively and that you will approach Johan Steyn Attorneys to sign necessary affidavits required to enable the attorneys to proceed with your matters.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care